We are proud to support our products with a Lifetime Warranty.
Our products are produced with care by Waverley Mills in Australia. The visual characteristics of the product are the result of the use of natural fibres and our specialised yarn spinning techniques that make up the character, look and feel of the product. This sometimes means small knots because of hand binding yarn on the looms. We pride ourselves on quality control and have been producing throws, blankets and scarfs for over 142 years. Over that time our products have been handed down from generation to generation because they are high quality and long lasting.
The Waverley Mills Lifetime warranty is in addition to existing consumer law rights and covers repairs or replacement caused by faulty workmanship or materials. This product is warranted against manufacturing faults and defects when the product is used for normal domestic consumer use for your lifetime from date of purchase.
What we do not cover:
Damage arising from mishandling by carriers is not covered by warranty.
Damage arising from not following washing or care instructions is not covered by warranty.
Damage arising from poor storage or insect damage is not covered by warranty.
Damage arising from mistreatment, staining, being ripped, cut, torn or fibre pulled or caught in or on a sharp object in not covered by warranty.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Any Waverley product purchased second hand are exempt from this warranty.
You are entitled to a replacement or refund for a major failure. You are also entitled to have the product repaired or replaced if the goods fail to be acceptable quality and the failure does not amount to a major failure.
Please return your product at your expense and include a return prepaid post bag for assessment to take advantage of your warranty to either your place of purchase or directly to Waverley Mills if purchased through our online store.
45 Waverley Road, Launceston,
Tasmania, Australia 7250.