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MADE IN TASMANIA SINCE 1874

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FAQs

Invoicing

Can you provide me with a tax invoice?

Yes. If you require a tax invoice please contact us here and we'd be happy to send through a tax invoice for your records.

Will my invoice be included in my order?

No, we only include a packing slip in all orders.

Product Care

How to care for alpaca and fine wool products

Waverley Mills products are often woven from delicate fibres and so we recommend you do not put your superfine wool or alpaca throw or wearable in a washing machine, even if your machine has a delicate or hand wash cycle. 

Avoiding hot water and agitation will keep your delicate product looking its best. 

From time to time, your delicate product may need refreshing. We suggest airing outside, rather than washing.  

A steamy bathroom or a frosty night will also invigorate and refresh fibres. Hang your product in a damp environment and later flat to dry. 

For any spills or mishaps, we recommend spot cleaning. Simply run some lukewarm (not hot) water in your laundry sink, add a small amount of an approved wool wash (follow the directions on the product of your choice) and simply immerse the section of your throw or wearable in the water and gently move the water with your hand until the area is cleaned.  Do not rub or wring. Pat dry with towel and lay flat to dry in a warm area. 

You may choose to dry clean and if so, we recommend discussing the care instructions with your chosen drycleaner before leaving your product. 

If storing your product, check it regularly. Unfortunately, critters of all shapes and sizes love Waverley products. Fold your product for storage and position it inside your natural fibre blanket bag or a pillowcase.  Lavender and Huon pine shavings enclosed inside a separate bag, stocking or sock and laid within your product are great for keeping your product smelling great and deterring unwanted visitors. Avoid plastic storage bags, particularly in humid environments.  

How to care for picnic and travel rugs

Our 29-micron wool picnic rugs and travel rugs are designed to withstand a bit of rough and tumble however, we still recommend laundering your product with care. 

Hot water is not recommended. 

Airing outside or in a steamy bathroom is the easiest way of refreshing your product. 

If stains or spills occur, choose a reputable wool wash, and follow the directions using sufficient warm water-no hotter than 40 degrees (imagine you are bathing a little one) and immerse your product fully. We recommend hand washing using your hands.  

Gentle agitation is suggested but not rubbing or wringing.  

Your wet product can be transferred to a washer for a light spin, then we suggest lay flat to dry in a sunny area-across an outdoor table or dining table. 

You may choose to dry clean and if so, we recommend discussing the care instructions with your chosen drycleaner before leaving your product. 

If storing your product, check it regularly. Unfortunately, critters of all shapes and sizes love Waverley products. Fold your product for storage and position it inside your natural fibre blanket bag or a pillowcase. Lavender and Huon pine shavings enclosed inside a separate bag, stocking or sock and laid within your product are great for keeping your product smelling great and deterring unwanted visitors. The best deterrent for pests is to use your product regularly. Avoid plastic storage, particularly in humid environments. 

How to care for recycled wool and upcycled products

Our recycled wool and upcycled ranges are designed to withstand a bit of rough and tumble however, we still recommend laundering your product with care. 

Hot water is not recommended. 

Airing outside or in a steamy bathroom is the easiest way of refreshing your product. 

If stains or spills occur, choose a reputable wool wash, and follow the directions using sufficient warm water-no hotter than 40 degrees (imagine you are bathing a little one) and immerse your product fully. We recommend hand washing using your hands.  

Gentle agitation is suggested but not rubbing or wringing.  

Your wet product can be transferred to a washer for a light spin, then we suggest lay flat to dry in a sunny area-across an outdoor table or dining table. 

You may choose to dry clean and if so, we recommend discussing the care instructions with your chosen drycleaner before leaving your product. 

If storing your product, check it regularly. Unfortunately, critters of all shapes and sizes love Waverley products. Fold your product for storage and position it inside your natural fibre blanket bag or a pillowcase. Lavender and Huon pine shavings enclosed inside a separate bag, stocking or sock and laid within your product are great for keeping your product smelling great and deterring unwanted visitors. The best deterrent for pests is to use your product regularly. Avoid plastic storage, particularly in humid environments. 

 

 

Shipping & Returns

Can you deliver to PO Boxes?

Yes, as we use Australia Post for all our delivery needs we can deliver to PO Boxes and Parcel Lockers.

Do you ship outside of Australia?

Yes, we can ship outside of Australia to most International locations. Please note that we are not responsible for customs and taxes due to import by a customer. We cannot mark orders down or mark international packages as a gift, even if the order is a gift from the customer. Please see further information by clicking here.

Do you include an invoice with gift orders?

We do not include invoices in our orders. All orders will have a packing slip, to ensure the recipient is able to confirm the arrival of their goods.

Our packing slips do not display prices, but will show the biller address in addition to the shipping address.

Need more help?

View our detailed shipping and returns page here.

Gifting

Do you gift wrap?

Yes. You can select gift wrapping when you add the product to cart. Please note that gift cards will need to be purchased separately.

How do I send a digital gift card?

On the gift card product page, tick the 'I want to send this as a gift' check box and options for delivery will be displayed. You can include the recipients email, name, and a message.

Will my recipient have to pay customs and duties?

Customs and duties on international orders are the responsibility of the recipient.

We are unable to mark parcels shipped from our warehouse as gifts, nor are we able to mark down the value of goods to avoid customs and duties.

Please be aware that if you choose to ship a gift directly from us to your recipient, they may be required to pay customs and duties to receive the order. In some countries a recipient may even be required to pay customs and duties on an order marked as a gift.